Privacy policy

Service Lagoon Core Ltd (“we”, “us”) is the data controller for personal data collected through service-lagooncore.click and related client communications.

Data controller

Service Lagoon Core Ltd, Street: 584 New Chester Road; City: Wirral; State/province/area: Merseyside; Zip code: CH62 2AZ; Country: United Kingdom. Email: contact@service-lagooncore.click. Phone: 0151245715.

Data we collect

When you submit the contact form or email us, we collect your name, email address, engagement preference, and message content. If we work together, we may also process business contact details, meeting notes, and materials you share for taxonomy planning. Server logs may record IP address and basic request metadata.

Purposes and lawful bases

We process enquiry data to respond to your request (legitimate interests and, where applicable, steps prior to a contract). We process client engagement data to deliver contracted services (contract). We may keep limited records for accounting and legal compliance (legal obligation). Optional analytics cookies, if accepted, help us understand site usage (consent).

Retention

Enquiry messages are retained for up to 24 months unless a longer relationship begins. Client project files are retained for up to seven years for accounting and dispute resolution, then deleted or anonymised. Cookie consent preferences remain in your browser until cleared.

Sharing

We do not sell personal data. We may use processors for email hosting or scheduling under agreements that require appropriate protection. We share data when required by law or to protect our legal rights.

International transfers

Where tools store data outside the United Kingdom, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses as applicable.

Your rights

Under United Kingdom data protection law you may request access, rectification, erasure, restriction, objection, and data portability where applicable. You may withdraw cookie consent at any time by clearing site storage and revisiting the banner settings described on our cookies page. You may complain to the Information Commissioner’s Office (ICO).

Children

Our services are directed at professional adult audiences. We do not knowingly collect data from children.

Contact

Privacy requests: contact@service-lagooncore.click.